You'll also find plenty of online public reviews of Magento with complaints about customer support. The problem? They don't have any support with the free older versions (meaning you're on your own), and there are other mentions of how expensive, slow, and inconsistent the customer support is for paid Magento customers. It shouldn't be this way.
When you sign up for WebAlliance e-commerce with Aldrich Web Solutions, you're also signing up for peace of mind. Every package of WebAlliance includes access to our in-house, US-based Customer Experience team right here in our office. We use a ticket-based support system and provide our users with excellent documentation of how to use our WebAlliance system. We also take phone calls.