Billing Policy

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Aldrich Electronic Service & Support, Inc. operates under a trade name of Aldrich Web Solutions, Inc.

Your account is due monthly, quarterly, or annually depending on the hosting plan you have chosen. Invoices for your next billing period will be generated and sent via email, on or about the 15th of the month prior to the due date.

Billing Department Hours of Operation:
  • Monday - Friday: 9:00 am - 4:00 pm CST
  • Saturday - Sunday: Closed
Billing Department Contact Information:


*Business days are defined as 12:01 am - 11:59 pm EST, Monday through Friday.

Electronic Payments, Card Payments and PayPal

Aldrich Electronic Service & Support accepts checks, electronic payments via PayPal, and some credit cards. Payments may also be set up on a recurring basis via PayPal's subscription method. Use of non check payment methods may not be available for all transactions and may incur a surcharge of up to 5% depending on your hosting plan.


Other Payment Methods

Aldrich Electronic Service & Support accepts payments by personal wire transfer, company check, and money order.
All funds must be payable in US dollars.

Please send payment methods to:


Aldrich Electronic Service & Support, Inc.
203C N. Print Avenue
Marion, Illinois 62959

Payments are due by 11:59 pm EST on the 1st of the month.
Accounts not paid by 11:59 pm EST on the 5th of any month will be assessed a $20.00 late fee.
Accounts not paid by 11:59 pm EST on the 10th of any month will be suspended.
Accounts not paid by 11:59 pm EST on the last Friday of any month will be terminated.

Late Payments

Payments are due by 11:59 pm EST on the first of each month. We allow a five day grace period for you to make your payment on time. If payment is not received by the end of the 5th day, a late fee of $10.00 will be assessed.

Fees
  • Late fee: $20.00
  • Re-Activation Fee: $45.00
  • Credit Card Chargebacks: $35.00 + Re-Activation Fee
  • NSF (Returned Check) Fee: $35.00 + Re-Activation Fee

Should you initiate a chargeback or if your payment by check is returned, Aldrich Electronic Service & Support will immediately suspend all services for your account. The chargeback fee and/or the NSF fee, will be added to your account, along with the $45.00 account re-activation fee.

NOTE: Customers who have initiated any combination of 1 chargeback or NSF fee assessments within a 12 month period will no longer have the option of payment by Credit Card or Check.

Dispute Resolution

We will only accept billing disputes in writing. We will gladly correct any mistakes we've made in billing your account, as quickly as possible. You should send a full description of your dispute to billing@aes2.com , or mail to our postal address (shown above). Our goal will be to research the disputed item(s) and to respond to your inquiry within 10 business days. Any charges incurred during this resolution process, are your responsibility.

Account Suspension

If your account is suspended for any reason, a $25.00 reactivation fee will be assessed. A suspension affects every aspect of your hosting. You will not be able to log in to or access Control Panel, Email, FTP, or any files/programs running within your web hosting space. Your website will not display. When payments are brought current, we will restore service.

Account Termination

If your account is terminated, it is permanently cancelled. This means removal of all web space files that are associated with your hosting account. This process cannot be reversed. Termination of your account does not excuse any pre-existing payment obligations under your hosting agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account.

**Aldrich Electronic Service & Support, Inc. is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or non-monetary benefits or profits, resulting from the termination of an account.

Changing or Ending Your Hosting Plan

The plan you choose is effective until the end of the monthly, quarterly or annual billing cycle for which you have paid. If you would like to change your hosting plan, you should do so at the end of the billing cycle. No refunds or carryover credit will be issued should you decide to change your hosting plan prior to the end of your billing cycle.

Refunds

Refunds within first 30 days of service:
Hosting accounts cancelled within the first thirty (30) days of service, will receive a full refund of all account fees, minus any set-up fees, provided the account has not been suspended or terminated, or under review for suspension or termination, for violations of our Acceptable Usage Policy or our Terms and Conditions.

Refunds will be credited only to the account in which the charges were originally processed. Accounts paid by check or money order will receive a paper check via postal mail within sixty (60) days of cancellation.

Cancellation of services after first 30 days of service with term agreements:
There are no refunds after 30 days. You are required to send written notice of your intent to cancel the account to our Accounting Department before the 15th day of the final month of your service. Cancellation of service requires that you are paid in full up to that time. Cancellation requests will be immediately referred for collection if the account is not paid in full, and if no agreement has been made to satisfy your financial commitment.

Cancellation of service after first 30 days of service without term agreements:
Refunds may be issued after 30 days. You are required to send written notice of your intent to cancel the account to our Accounting Department. Cancellation will take place no later than 5 business days after receipt of the cancellation request. Cancellation of service requires that you are paid in full up to that time. Cancellation requests will be immediately referred for collection if the account is not paid in full, and if no agreement has been made to satisfy your financial commitment. If you have prepaid for service, but do not have a term agreement, we will refund your pre-payment on a prorated basis for the unused portion of your service.

Delinquent Accounts

Accounts that are not paid in full within 30 days after the termination of services will be subject to our collections process. In attempting to collect your debt, any information we have will be presented to the Collections Agent if no satisfactory payment arrangement is in place. Delinquent accounts which are presented for collections may affect your credit rating.

Your Customer Information

At times it may be necessary for Aldrich Electronic Service & Support to contact you. All Aldrich Electronic Service & Support accounts are required to have a contact person registered with us, even if the domain is owned by a company or organization. In the event that no contact person is assigned, the account will be suspended until you provide the information. This is for security reasons.

Webmasters, Designers and Additional Contacts

Indirect customers such as webmasters, designers and third-party assistants must have written authorization provided to us by our customer prior to contacting us. We cannot accept authorizations by telephone or by chat. Your written authorization must come from the email address on file for your hosting account and should be sent to billing@aes2.com or sent as a ticket to our help desk.

Your Customer Contact information may be updated by contacting us at 405-324-0700 x203 or email billing@aes2.com

If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive notices. It is solely your responsibility to keep all personal and billing information current. Aldrich Electronic Service & Support is not responsible for actions taken as a result of a customer's failure to respond to notices. We recommend that you have a valid email address in the control panel for each site you manage.