Your Checklist for E-Commerce Success
One of the most important choices you will make when reviewing e-commerce platforms that integrate to your ERP is selecting your partner. This checklist will help ensure a successful selection.
Often, we find that partners are selected by first googling for a potential companies that claim to have a solution and then looking at their sites, maybe watching a demo, and then making a choice. Often this turns out to be the start of a difficult relationship.
When considering an e-commerce platform, the best place to start is looking at your internal needs. Define the goal for your project; clearly identify and note your definition of what success looks like. Define what your must-haves, nice-to-haves, and optional functionalities are based on your definition of what success looks like.
Now that you have clearly identified your definition and measure of success, you have a basis by which you can compare platforms.
Another issue we see often is that businesses have an assumption that when they pay their vendor, their site will go live in a timely manner. Unfortunately, often this does not work out. Some organizations will accept payments for work that they aren’t expert at doing. They may have the best of intentions, believing that they will be able to do the work, but often a lack of understanding of the scope of the needed work leads to a failure to launch.
We have developed a checklist to assist you in evaluating integrated e-commerce solutions. We specialize in e-commerce for Epicor Prophet21, TrulinX ERP, and Acumatica ERP. Using this checklist, you will be able to evaluate the likelihood of success of your integrated e-commerce solution.
For this purpose, we define success as taking you from where you are right now, to a website that is live, connected to your ERP, providing customers with specific information about their pricing and account.
Integration with your specific ERP
Does the vendor build the ERP Integration or do others build it for them?
What integration level does the vendor offer in your specific ERP?
Responsive Customer Service
Site Performance
End-User Ease of Use
(e.g. ERP Ship-to's)
The Right Procurement Tools for your End-Users' Situations
(part number based)